How long does it take to receive an item?
Answer: We require processing times of between 1-2 weeks depending on each ring and ring size so please consult with one of our experts for exact details. Shipping itself is 1-2 days so its very quick, safe and secure!
What if I don’t order the correct ring size?
Answer: Each customer is entitled to one free ring resizing within 60 days of purchase. We’ll return your ring to you (for free) via two-day FedEx.
What is covered by your lifetime warranty?
Answer: The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating — all at manufacturer cost price only. However, along with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. Included with your order: Elegant packaging, Appraisal, Diamond Report, Lifetime Warranty, Free Shipping (fully insured).
Shahid Ramsi –
Greatest Service Experience
My intitial query, and all subsequent queries were managed with the utmost professionalism to ensure my special moment with my partner was to be cherished. Mr Erez and I would regularly discuss the progress of my requests, and no task was too small. I am so grateful for entrusting him with my moment – a remarkable man with a personable, professional and all-round service. Delivery times were perfect (despite being UK based), the ring was even better in person (as advised) and the aftercare has been spectacular. Thank you