How long does it take to receive an item?
Answer: We require processing times of between 1-2 weeks depending on each ring and ring size so please consult with one of our experts for exact details. Shipping itself is 1-2 days so its very quick, safe and secure!
What if I don’t order the correct ring size?
Answer: Each customer is entitled to one free ring resizing within 60 days of purchase. We’ll return your ring to you (for free) via two-day FedEx.
What is covered by your lifetime warranty?
Answer: The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating — all at manufacturer cost price only. However, along with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. Included with your order: Elegant packaging, Appraisal, Diamond Report, Lifetime Warranty, Free Shipping (fully insured).
What's the difference between lab-grown and natural diamonds?
Answer: Lab-created diamonds and natural diamonds have the same physical, chemical and optical characteristics! The only difference between the two are their origin. Diamonds made in a lab are not true carbon crystals - but to the naked eye (meaning to most people) they have an undistinguishable difference.
What's most important about a diamond?
Answer: Many factors affect a diamond's value. The 4 most critical ones would be: Cut (diamond's symmetry & polish), Color (diamond's lack of color), Clarity (diamond's flaws) and Carat weight (diamond's weight and size). Certification is also very important when it comes to a smart purchase.
For everything to consider, check out our diamond guide!